Refund policy

30-Day Returns

You may request a return within 30 days after delivery if you change your mind or if your item arrives damaged, defective, or incorrect.

How to Request a Return

Email support@printframetools.com with your order number and the item you wish to return. If there is a problem with the item, please describe it so we can help.

We will send you return shipping instructions and the designated return address in the United States. Please contact us before mailing your return.

Return Shipping Costs

Stillframe Tools covers return shipping for change-of-mind returns and for items that arrive damaged, defective, or incorrect. Please follow the return shipping instructions we provide.

Refunds

We issue your refund to the original payment method within 3 business days after we receive and inspect your return. Your bank or payment provider may take additional time to post the refund.

For help with a return or refund, email support@printframetools.com.