Terms of Sale

Stillframe Tools

Purchasing from Stillframe Tools

These terms apply to orders placed at printframetools.com. The seller is CRESTFIELD 39 MARKETPLACE LLC, operating under the store name Stillframe Tools.

Prices and Payment

Prices are displayed in U.S. dollars and include applicable sales tax. Your order total and available payment methods are shown at checkout before you place your order.

Order Changes and Availability

Please check your items, quantities, delivery address, and email address before submitting your order. To request a change or cancellation, email us promptly with your order number. If your order has already shipped, please follow the return process below.

If we cannot fulfill an item, we will notify you and refund the amount paid for the unfulfilled item to your original payment method.

Shipping and Delivery

Orders ship from the United States. Standard shipping is free with no minimum purchase to eligible addresses in the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., U.S. territories, or international destinations.

Processing takes 1–3 business days and transit after shipment takes 3–5 business days, for an estimated total of 4–8 business days from the date you place your order. Business days are Monday through Friday, excluding U.S. federal holidays. We email tracking information when your order ships.

If we cannot ship within the stated processing window, we will notify you and offer you the choice to accept the delay or cancel the unshipped order for a refund. See our Shipping Policy for details.

Returns and Refunds

You may request a return within 30 days after delivery. Contact us before mailing your item so we can provide shipping instructions and the designated U.S. return address. Stillframe Tools covers return shipping for change-of-mind returns and for items that arrive damaged, defective, or incorrect.

We issue refunds to the original payment method within 3 business days after we receive and inspect your return. Your payment provider may take additional time to post the refund. See our Return and Refund Policy for the full process.

Consumer Rights and Contact

Nothing in these terms limits consumer rights that cannot be waived under applicable law.

For questions about an order or these terms, email support@printframetools.com.