FAQ

Start with the part of the setup you want to improve. Use corner weights or edge bars to hold down curled margins, a copy board or alignment guide to position the print, and a shield or diffuser to manage light from the side.

You can use a phone or camera you already own. These accessories help position the print or control the light. Check the product description for the items included with each purchase.

Avoid forcing a brittle or tightly curled print flat. If it cracks, flakes, or sticks to its sleeve, photograph it as it is rather than pressing or peeling it.

We ship from the United States and offer free standard shipping with no minimum purchase to eligible addresses in the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., U.S. territories, or international destinations. Prices are shown in U.S. dollars and include applicable sales tax.

Processing takes 1–3 business days, and transit takes 3–5 business days after shipment. Estimated delivery is 4–8 business days from the date you place your order. We email tracking information when your order ships. See our Shipping Policy for details.

Email us promptly with your order number and the change you need. We may be unable to make changes once your order has shipped.

Email us within 30 days after delivery. We will send return shipping instructions and the designated U.S. return address. We cover return shipping if you change your mind or receive a damaged, defective, or incorrect item.

We issue refunds to the original payment method within 3 business days after we receive and inspect the return. Your payment provider may take additional time to post it. See our Return and Refund Policy.